Frequently Asked Questions
Everything you need to know about your next travel companion.
What materials are used in LuggageWorks products?
We use premium, aerospace-grade polycarbonate, ballistic nylon, and top-grain leather to ensure every piece is both stylish and durable enough for frequent travel.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day and overnight shipping options at checkout.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided it is in its original condition.
Do your suitcases come with a warranty?
Yes, all LuggageWorks suitcases are backed by a limited lifetime warranty that covers manufacturing defects in wheels, handles, and zippers.
Are your carry-ons compliant with major airlines?
Our carry-on collection is designed to meet the standard size restrictions for most domestic and international airlines (22 x 14 x 9 inches).
How do I clean and maintain my luggage?
For hard-shell cases, use a soft cloth with warm water and mild soap. For fabric bags, we recommend spot cleaning with a damp cloth and avoiding harsh chemicals.